Legal
Privacy Notice
Effective Date: February 24, 2026
1. Who We Are
Challenger Logistics, a Ba-Kaya Brand ("Challenger Logistics", "we", "us", or "our") operates the website at www.challengerlog.com (the "Site"). We provide independent freight business development services. This Privacy Notice explains how we collect, use, store, and protect personal information submitted through the Site.
2. Information We Collect
We collect personal information that you voluntarily provide when using the following features of the Site:
| Feature | Data Collected |
|---|---|
| Contact Form | Name, email address, company name, message |
| Get a Quote Modal | Name, email, company, role, origin/destination cities, weekly load volume, equipment type |
| Lane Qualification Wizard | Name, email, company, role, lane details, volume, equipment, appointment preferences, award process details |
| Lane Sheet Upload | Name, email, company, uploaded file (CSV, Excel, or PDF) |
| Partner Intro Form | Your name, email, company; referred partner's name, company, contact info, and relationship context |
| Trial Start Date (HubSpot) | Name, email, and any information you provide directly to HubSpot's scheduling tool |
We do not collect payment card information. We do not collect data from minors under the age of 18. For details on how we use cookies, see Section 5 (Cookies) below.
3. How We Use Your Information
We use the information you provide solely for the following purposes:
- To respond to your inquiry or quote request
- To calculate and display your Lane Pilot Fit Score
- To store your submission in our internal CRM database for follow-up by our team
- To send you a confirmation or report email via Resend (our transactional email provider)
- To notify our team of new submissions via internal notification systems
- To facilitate meeting scheduling via HubSpot (when you use the Schedule a Call feature)
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Third-Party Services
The Site uses the following third-party services that may process your personal data as part of their normal operation:
| Service | Purpose | Privacy Policy |
|---|---|---|
| Resend | Transactional email delivery | View Policy |
| HubSpot | Meeting scheduling | View Policy |
| Amazon S3 (AWS) | Uploaded file storage | View Policy |
| Manus | Website hosting and infrastructure | View Policy |
5. Cookies
This Site uses cookies — small text files stored in your browser — to support core functionality and to understand how visitors use the Site. When you first visit, a consent banner will ask for your preferences. Your choice is stored in your browser's local storage under the key cl_cookie_consent and respected on all subsequent visits.
| Category | Purpose | Required |
|---|---|---|
| Essential | Session management, security, and form functionality | Always on |
| Analytics | Aggregate page-view and interaction data to improve the Site | Optional — opt in |
| Marketing | Campaign attribution and outreach effectiveness measurement | Optional — opt in |
You may withdraw or change your consent at any time by clearing your browser's local storage or by contacting us at [email protected].
6. Data Retention
We retain form submission data in our database for up to 24 months from the date of submission, or until you request deletion, whichever comes first. Uploaded files stored in Amazon S3 are retained for the same period. After the retention period, data is permanently deleted.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct inaccurate or incomplete data.
- Deletion: Request that we delete your personal data from our systems.
- Objection: Object to the processing of your personal data for certain purposes.
- Portability: Request your data in a structured, machine-readable format.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
8. Security
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure. Data is transmitted over HTTPS and stored in access-controlled database and cloud storage systems. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Changes to This Notice
We may update this Privacy Notice from time to time. When we do, we will update the Effective Date at the top of this page. We encourage you to review this notice periodically. Continued use of the Site after any changes constitutes your acceptance of the updated notice.
10. Contact Us
If you have any questions about this Privacy Notice or how we handle your personal data, please contact us at:
Challenger Logistics, a Ba-Kaya Brand